Privacy policy

Effective Date: 01/01/2025

Maxx-maintenance is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, [https://www.maxx-maintenance.com] ("maxx-maintenance.com"). By using our Website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following personal information to provide and improve our services:

Name: To identify and address you in communications.
Email Address: To send booking confirmations, service updates, and promotional offers.
Phone Number: To confirm appointments and provide customer service.
Address: To deliver our home maintenance services at your location.
Credit Card Information: To securely process payments for subscriptions and services.

2. How We Use Your Information

We use your personal information for the following purposes:

To process bookings, subscriptions, and payments.
To provide and manage the services you request.
To communicate with you about appointments, service updates, and promotional offers.
To comply with legal obligations or respond to lawful requests.
To improve our Website and customer experience.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your information with:

Service Providers: Third parties who assist in payment processing, appointment scheduling, or other aspects of service delivery (e.g., payment gateways like Stripe or PayPal).
Legal Obligations: If required by law, to comply with legal processes, protect our rights, or prevent fraud.

4. Payment Processing

All credit card transactions are processed securely through a third-party payment gateway. We do not store your full credit card information on our servers. Our payment processor complies with PCI DSS (Payment Card Industry Data Security Standard) to ensure your financial information is protected.

5. Data Retention

We retain your personal information only as long as necessary to:

Provide services.
Comply with legal and regulatory obligations.
Resolve disputes and enforce our agreements.

Once your information is no longer needed, we will securely delete or anonymize it.

6. Data Security

We take appropriate security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure servers, and access control policies. However, no system is entirely secure, and we cannot guarantee the absolute security of your data.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal data we hold about you.
Correction: Update or correct inaccurate or incomplete data.
Deletion: Request the deletion of your personal data, subject to legal or contractual obligations.
Restriction: Restrict how we use your data in certain circumstances.
Data Portability: Request that we transfer your data to another organization or directly to you.
Opt-Out: Withdraw consent for promotional emails or marketing communications at any time.

To exercise any of these rights, please contact us at Support@maxx-maintenance.com..

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Website. You can manage cookie preferences through your browser settings.

9. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before submitting your data.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this page periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Email: Support@maxx-maintenance.com
Phone: (206) 424-7042